How It Works

Once the online-form is completed, our experts will start working on your case right away.

Our aim is to help you get your compensation, which you are legally entitled to as soon as possible. Each customer claim is assessed against our cutting-edge worldwide flight database checker. We also prepare the case for potential extraordinary circumstances that the airline may use to reject your claim. Some checks include:

  • Compensation Entitlement
  • Full flight database check
  • Historical searches by Flight
  • Historical search by Airport / Route
  • Actual Delay Time
  • Distance Checker
  • Weather assessment at time of flight
  • Review of final documents to be sent to airline
1

Submit your details online

After safe receipt of your signed documentation, we will start to communicate with the airline and keep you fully updated on your claim progress.

2

Process

Legal Proceedings where necessary at no extra cost to you. Our solicitors are on hand to issue legal proceedings against the airline in court if necessary. This next step will involve a Letter before Action procedure.

3

Outcome

No Win No Fee Guaranteed – You will only pay a fee upon successful claim. We never charge any hidden admin fees like some of our competitors. Our fee is a straightforward 30% + VAT.

Compensation Amounts You Are Entitled To For Delayed Flights:

The amount you are able to claim depends upon length of your delay and the flight distance. Flight delay compensation entitlements are set by EU Regulation 261/2004.

The amount of compensation is not dependent upon how much you paid for your airline ticket. Each passenger who has paid for a seat on the plane is eligible for compensation including claims for child passengers (providing the child has paid for their seats).

Below is a table showing the levels of compensation available for valid airline flight delay claims:

Flight Delay Compensation Calculations & Amounts

Flight DistanceLength Of DelayCompensation Amount
Up to 1,500km3 hours or more€250
1,500km - 3,500km3 hours or more€400
Over 3,500kmBetween 2 EU Member States & 3 hours or more€400
Over 3,500km3-4 hours€300
Over 3,500kmMore than 4 hours€600

You can submit a claim if

Flight was delayed by 3 hours or more or cancelled

Flight departed from any UK or landed within a EU airport

Missed your connection flight

Overbooked flight and you couldn’t board

Claim for flights going back 6 years ago

Frequently Asked Questions

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YearsCost per AnnumCompensation Amount
5£2,000£10,000
10£2,000£10,000
15£2,000£10,000
20£2,000£10,000
25£2,000£10,000

Impakt claims are a dedicated claims management company dealing with a wide variety of claims against financial institutions, banks and including flight delay airline claims. Just read our reviews on our successes and how we treat our customers. We believe in the following values: “Working for our customers to ensure fair treatment, clear communication and professional assistance throughout their claims”.

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All claims and airlines work differently, however quick claims can take a little as 30 days to get paid out providing we have all the information we need. We’ll always contact you if we need anything else to get you a successful claim.

Of course. Each customer has the right to cancel their claim with us. You will have up to 14 calendar days of the agreement commencing. Customers must provide clear instructions to cancel their flight delay claim by email, postal letter or by telephone. Customers are not obliged to inform Impakt Claims of the reason for cancellation you just simply need to let us know before 14 calendar days has expired.

If you change your mind about cancelling your claim within the 14 calendar days and decide to resume your claim within this same timescale, Impakt Claims will begin / continue work again on your behalf and your will no longer be entitled to cancel your claim again..

Customers have the right to cancel the contract within 14 days of signing their terms and conditions. They can do so in writing, email or by telephone. If you wish to cancel outside of the 14 day period then we may charge a cancellation fee of £75 plus VAT per passenger unless the Airline has accepted their claim. If this is the case, our normal charges will apply as the cancellation fee.