How It Works

Once the online-form is completed, our experts will start working on your case right away.

Our aim is to help you get your compensation, which you are legally entitled to as soon as possible. Each customer claim is assessed against our cutting-edge worldwide flight database checker. We also prepare the case for potential extraordinary circumstances that the airline may use to reject your claim. Some checks include:

  • Compensation Entitlement
  • Full flight database check
  • Historical searches by Flight
  • Historical search by Airport / Route
  • Actual Delay Time
  • Distance Checker
  • Weather assessment at time of flight
  • Review of final documents to be sent to airline

Submit your details online

After safe receipt of your signed documentation, we will start to communicate with the airline and keep you fully updated on your claim progress.



Legal Proceedings where necessary at no extra cost to you. Our solicitors are on hand to issue legal proceedings against the airline in court if necessary. This next step will involve a Letter before Action procedure.



No Win No Fee Guaranteed – You will only pay a fee upon successful claim. We never charge any hidden admin fees like some of our competitors. Our fee is a straightforward 30% + VAT.

Compensation Amounts You Are Entitled To For Delayed Flights:

The amount you are able to claim depends upon length of your delay and the flight distance. Flight delay compensation entitlements are set by EU Regulation 261/2004.

The amount of compensation is not dependent upon how much you paid for your airline ticket. Each passenger who has paid for a seat on the plane is eligible for compensation including claims for child passengers (providing the child has paid for their seats).

Below is a table showing the levels of compensation available for valid airline flight delay claims:

Flight Delay Compensation Calculations & Amounts

Flight DistanceLength Of DelayCompensation Amount
Up to 1,500km3 hours or more€250
1,500km - 3,500km3 hours or more€400
Over 3,500kmBetween 2 EU Member States & 3 hours or more€400
Over 3,500km3-4 hours€300
Over 3,500kmMore than 4 hours€600

You can submit a claim if

Flight was delayed by 3 hours or more or cancelled

Flight departed from any UK or landed within a EU airport

Missed your connection flight

Overbooked flight and you couldn’t board

Claim for flights going back 6 years ago

Frequently Asked Questions

If in the past 6 years you have experienced a long flight delay, been denied boarding or had your flight cancelled, then it is likely that you could be eligible to claim flight delay compensation from the airline your flight was booked with. We will do all the hard work for you.

All passengers are entitled to claim up to £540 per person for delayed. The lowest amount you will recover on a successful claim is approximately £210 per passenger flights (based on current exchange rates at the time of claim payment). Claims are paid out in € Euro’s and we will convert this into £ pounds for you at no extra charge.

To make a successful claim, your flight must have either been departing from or landing within a European Union member state.

It’s easy – just type your flight number or flight information into our Free Flight Check system and we will give you an instant decision as to whether or not you have a claim, including the amount of compensation you could receive.

Yes of course. However, a high number / percentage of claims are initially rejected by the airlines. We believe this is tactic to put customers off from making claims. We won’t give up!

We’re experts in financial compensation and know how to work with the airlines to get you a successful claim. Most people can get a rejected upon initial complaint and are unsure of how to deal with the next steps. Impakt Claims will not accept airline rejections where there is a basis of a claim. Our experienced staff will review your claim and assess its merits and decide on the next best course of action to get a successful claim. We have the experienced staff with cutting edge systems to look at weather reports and other data available to us about your flight. If needed, we will also contact the civil aviation ombudsman (CAA) or we will start to issue legal proceedings against the airlines where necessary. We will cover all associated fees such as court costs and preparation of documents. If you claimed yourself and got to this stage you would be responsible for these costs yourself.

You can make claims for flights that have been scheduled for arrival within the last 6 years.

If your claim is successful, you will be entitled to anything from €250 - €600 (approx. £210 to £540 per passenger based on current exchange rates at the time of claim payment). This amount is determined by the length of your delay and the distance between departure and arrival airports.

Flight DistanceLength Of DelayCompensation Amount
Up to 1,500km3 hours or more€250
1,500km - 3,500km3 hours or more€400
Over 3,500kmBetween 2 EU Member States & 3 hours or more€400
Over 3,500km3-4 hours€300
Over 3,500kmMore than 4 hours€600

Yes of course - you can act as the lead contact and handle the claim on behalf of other family members who were also delayed on the flight.

Yes – as long as the children’s seats had paid for.

Yes – the legislation for flight delays is designed to compensate passenger(s) for loss of time and inconvenience of a flight delay as opposed to reimbursing them for the cost of their ticket. The claim lies with the person travelling and not the individual who purchased the ticket.

Yes, you are eligible to make a claim if your flight was diverted to a different airport providing that you arrived later than 3 or more hours at your final destination.

Yes - you are still eligible to claim compensation if you were put on an alternative flight with a different airline providing that the flight arrived at its destination 3 hours or more later after the original plane was scheduled to arrive.

Yes - If you accepted a later flight with the airline you are still eligible to claim compensation providing that the replacement flight landed 3 or more hours after the scheduled arrival time of the original plane.

Yes - provided all flights are made on the same booking. You can claim delayed flight compensation if you arrived at your final destination over 3 hours later than originally scheduled.

Impakt claims are a dedicated claims management company dealing with a wide variety of claims against financial institutions, banks and including flight delay airline claims. Just read our reviews on our successes and how we treat our customers. We believe in the following values: “Working for our customers to ensure fair treatment, clear communication and professional assistance throughout their claims”.

It’s a simple - we work on a “No Win No Fee” basis – You only pay if we are successful in claiming money back for you.

If we win for you, you simply pay us 30% + VAT of any sum we claim back for each passenger.

So, for example, if we recover for you £400 then you will be liable to pay us £120 + VAT. We do not charge any admin fees like other claims management companies and you only pay us if your claim is successful – simple! The fees are deducted from your compensation payment and we send you the balance. Airlines will be required to make payment between 7 – 42 days after agreeing liability.

Yes of course, even if you can’t find your flight number, we can trace it for you. If you can’t find your flight on our flight checker, simply email us and we’ll respond usually within hours. Alternatively, call one of our professional and friendly staff on 03300 165808 we will check your flight free of charge. When calling or e-mailing, please provide as much information as possible about the flight including the following:

  • Time and date of flight
  • Name of airline
  • Departure and arrival airports

We will be able to use our cutting-edge systems to locate this for you.

All claims and airlines work differently, however quick claims can take a little as 30 days to get paid out providing we have all the information we need. We’ll always contact you if we need anything else to get you a successful claim.

Of course. Each customer has the right to cancel their claim with us. You will have up to 14 calendar days of the agreement commencing. Customers must provide clear instructions to cancel their flight delay claim by email, postal letter or by telephone. Customers are not obliged to inform Impakt Claims of the reason for cancellation you just simply need to let us know before 14 calendar days has expired.

If you change your mind about cancelling your claim within the 14 calendar days and decide to resume your claim within this same timescale, Impakt Claims will begin / continue work again on your behalf and your will no longer be entitled to cancel your claim again..

Customers have the right to cancel the contract within 14 days of signing their terms and conditions. They can do so in writing, email or by telephone. If you wish to cancel outside of the 14 day period then we may charge a cancellation fee of £75 plus VAT per passenger unless the Airline has accepted their claim. If this is the case, our normal charges will apply as the cancellation fee.