Thank you for submitting your scam claim

What Happens Next?


Please now look out for our text and email to sign and return your form. We can then proceed with your claims straight away…

  • Simply click on the link to sign and date your document
  • Sit back, relax and we’ll do the rest!
  • We will manage your complaint through to a final response
  • We independently assess responses for fairness
  • Our friendly knowledgeable staff are here to help

If you are having difficulty understanding any of this, or you believe there are wider circumstances that should be considered, please contact us, or you may wish to contact a third party for example the Citizens Advice bureau (03444 111444) to help in clarifying things


Is there anything else I can do?

If there is any suggestion of impersonation fraud, or someone now has enough information to set up accounts if your name, we strongly recommend you obtain a free copy of your credit file to see if you have any unrecognised accounts, credit cards, loans, etc.

If you’d like, you have the option to access a copy of your credit file through a company called CheckMyFile.

It’s a completely free service for the first 30 days. After that period, it costs £14.99 per month. However, if you decide to cancel the free trial within the initial 30 days, you won’t incur any charges.

If your claim is successful and upheld in your favour, this should have a positive impact and be reflected on your credit file.