Secured Loans

Secured Loan Claims

Did you take a secured second charge mortgage in order to help with debt repayments? Did your lender do all of the checks that are required under MCOB? There are hundreds of published examples where lenders have not done the correct checks and mis-sold the loan. Impakt Claims are an FCA regulated company, with expertise in unaffordability claims. We have successfully recovered over £17m for our clients. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

Think You Were Mis-Sold? If you feel that you were mis-sold your secured second charge mortgage, you may be due compensation. Impakt Claims help homeowners who may be mis-sold, working on a No Win - No Fee basis, with no upfront fees. Prefer to talk? Call us on 03300 165808.
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What Is a Secured Second Charge Mortgage Claim?

A secured second charge mortgage claim is a complaint made by a borrower who believes the loan was mis-sold, unsuitable for their circumstances, or unaffordable from the outset. Insufficient checks conducted by the lender Incomplete or mis-leading advice Pressure to consolidate debts or borrow more than needed You couldn't afford repayments from the start Your income or outgoings were not fully checked The lender did not check your payslips or bank statements Who May Have a Claim? Claims can be made by homeowners who took out a secured second charge loan and believe it was unsuitable or improperly sold. This includes both broker-advised and lender-arranged loans. Claims can go back over several years Even if the loan is repaid, you may still be eligible Even if you had to take out another loan to repay the secured loan What is mis-selling? Mis-selling high-interest loans can occur when a lender neglects to conduct suitable affordability checks. This happens when the lender fails to ensure that a potential borrower can reasonably afford the repayments within the loan's term. It can lead to a borrower receiving a loan that they can't financially manage, which is not only detrimental to the individual but also against FCA regulations. In simpler terms, when a lender doesn't properly check if a customer can afford a loan, it can lead to big problems. They need to make sure that the loan repayments aren't going to be too high for the customer's income and expenses. The Claims Experts Ltd (Trading as Impakt Claims) has been successfully representing customers for a number of years and is happy to discuss potential claims with you.

Start Your Claim

The Claims Process in 3 simple steps

Select

Select the lenders which you believe mis-sold you finance

Check

We will verify whether a claim can be made on your behalf

Confirm

We will build a case and manage your claim to conclusion

Why choose us?

  • ✔ We act on your behalf to ensure you receive the correct amount of refund due to you
  • ✔ Guaranteed No Win – No Fee
  • ✔ Knowledgeable, caring and supportive claims-experienced staff to support your claim
  • ✔ Regular updates throughout the process
  • ✔ Hassle-free process – We do ALL of the work for you
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Rated Excellent

4.5 out of 5
Based on 520+ verified reviews on Trustpilot
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Second time using them

“Outstanding service and frequent updates. Went above and beyond and helped recover money back from lenders.”

Jan R
26 Feb 2026
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Highly recommend

“Helpful, easy forms, and regular updates. They secured a balance adjustment that really helped me.”

Peter S
12 Feb 2026
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Great Company

“Kept me well informed from start to finish. Would definitely recommend.”

Michael B
22 Jul 2025
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Unbelievable Service

“Incredible result — a mis-sold credit card balance was wiped out. I’d never have known how to do it myself.”

Jack E
18 Jul 2025
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Jenny Was Brilliant

“Great at keeping me updated and always responded quickly. Thank you.”

Laura
08 Jul 2025
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Really Great Company

“Very informative and kept me updated on what was happening. I’d use again and recommend to friends and family”

Jackie K
04 Jul 2025