Fraud and Scam Claims


We can help recover your money, even if:

  • You authorised the payment with your bank, believing the payment to be genuine
  • You have already recovered some of the funds, but not all of the money lost to the scam
  • You have already spoken to your bank but been refused a refund of your money

At Impakt Claims, we understand the devastating impact that scams and frauds can have on victims. Not only do they result in financial loss, but they also take an emotional toll. Many victims feel ashamed or embarrassed about falling for a scam and may even hide it from friends and family.

Please know that you are not alone, and that the Office for National Statistics estimates that hundreds of millions of pounds are lost to scams in the UK every year. If you have been a victim of a scam or fraud, please reach out to us. Our friendly team is here to help you recover your hard-earned money and support you through the process.

There are many different types of scams we deal with

Fraudsters offer false investment opportunities promising high returns or guaranteed profits, aiming to steal money or sensitive financial details.

Scammers create fake online profiles on dating websites or social media platforms to establish romantic relationships and then manipulate victims into sending money or personal information.

Scammers create fake online stores or auction listings to deceive buyers into paying for goods or services that do not exist or are of poor quality.

Fraudsters offer fake job opportunities, requiring payment for training materials or background checks, or obtaining personal information for identity theft.

Fraudsters pretend to be someone else in order to scam you. The impersonator might pretend to be someone you know, like a family member or friend, or they might pretend to be from a company or organization that you trust, like your bank, a government agency, or a well-known business.

Everyday thousands of people in the UK fall victim to complex scams and fraud! These can be in the form of cold-calling, scam emails and text messages. A lot of the scams involve people transferring large sums of money to the scammers, either to pay for non-existent goods, cryptocurrency or to a fake romance. Some scams even involve fake websites, pretending to be legitimate government organisations!

Scams and fraud claims can be extremely complex. Often money is paid into several different bank accounts and as a result, people can become confused as to where to start in reclaiming their hard-earned, but now lost funds. Some customers even feel too embarrassed and ashamed to have fallen victim to the scam to make a claim.

We Handle It All​

All you need to do is take 3 simple steps



Choose the bank which the payment and scam was made from.



Provide a high-level summary of your case and how you believe you were scammed.


We’ll discuss your case in more detail with you and obtain the necessary supporting information to strengthen your case.

Why choose us?

  • We act on your behalf to ensure the amount lost to the scam is refunded to you.
  • Guaranteed No Win No Fee
  • Knowledgeable, caring and supportive claims-experienced staff to support your claim
  • Regular updates throughout the process
  • Hassle-free process – We do ALL of the work for you

Impakt Claims have a dedicated team working hard to recover funds for customers who have been scammed. We provide individual case-related care and support to each customer, ensuring that every little bit of detail is looked into and reviewed, to ensure we have the best possible chance of achieving a successful outcome for you.

There are several types of scams that are being used in the UK: investment scams, crypto scams, invoice scams, romance scams, purchase scams, corporate scams, and impersonation scams. We have experience in each scam and fraud type and can help victims recover the funds lost to them. Customers can even lose money as a result of scams, without sharing their bank details.

Impakt Claims are a trusted company with a dedicated team of professionals committed to recovering funds for customers who have been scammed. We understand the importance of individual case-related care and support, and we take the time to carefully review and consider every detail of each case in order to achieve the best possible outcome for our clients. We have extensive experience in dealing with various types of scams prevalent in the UK, including investment scams, crypto scams, invoice scams, romance scams, purchase scams, corporate scams, and impersonation scams. We are here to help victims recover the funds lost to them and we will work diligently to give you the best chance of success.

Impakt Claims are an authorised and regulated claims management company. We have significant experienced in the claims sector and have managed to successfully recover millions of pounds for our customers. You do not need to use a Claims Management Company to recover your money and are well within your rights to claim yourself, however, Impakt Claims can leverage our expertise and experience to assess responses to claims. We are here to assist and ensure you have the best chance of recovering your lost funds.

You can claim with Impakt Claims by simply filling in our online claims form.

Yes! If we’re unsuccessful in recovering your funds, we simply do not charge a fee regardless of the level of work undertaken to assess and build your case. We also offer a 14-day cooling-off period if you change your mind after signing.

You may very well believe you were at fault; however, in the majority of our cases, the bank could and should have done more to prevent the funds from being issued to the scammers!

At Impakt Claims, we are experts in all aspects of financial scams and fraud complaints, and we carefully evaluate each case to determine if the bank has followed the appropriate rules and regulations.

What else can I do?

You are able to report the scam and fraud claim to the relevant authorities, in order to highlight to them that you were scammed. Action Fraud is the UK’s national reporting centre for fraud, cyber-crime and scams. You can do this by visiting their website:


What Our Clients Say

We have helped over 10,000 people re-claim their money. Here’s what a few of them have said.

The team at Impakt are incredible! The team at Impakt are incredible - my thanks really must go out to Jo who championed my claim and fought for me to receive adjudication, and to Sophie for explaining the whole process to me in easily understandable steps. I couldn't ask for a better experience, especially in such a sensitive incident that could have turned out much worse with another company.
Joseph, July 2023
This was a no hassle application made no hassle by Impakt Claims looking after me from my initial contact. What was also refreshing was the friendly staff who, when they got me a totally positive result, didn't hassle me for money but waited until I actually had the money in my account. I cannot praise the team highly enough, and I thank the team at Impakt Claims for looking after me.
Noel, Feb 2023

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