Impakt Claims is a trading name of The Claims Experts Ltd, a Claims Management Company (CMC) Authorised and regulated by the Financial Conduct Authority. You do not need to use us to complain to your lender, bank, or insurer. If your complaint is unsuccessful and the firm is still trading, you can refer it to the Financial Ombudsman Service for free. If the firm has failed and is eligible, you can make a free claim to the Financial Services Compensation Scheme.
Car Finance Claims

BOUGHT A CAR ON FINANCE BETWEEN 2007 AND 2024?

Impakt Claims can help discover whether you may be due compensation for mis-sold car finance via our Car Claims Specialists division. If you bought a car on finance between 6th April 2007 and 1st November 2024, you may have a car finance claim. Our free, no-obligation check can help recover your eligible funds. It only takes a few minutes to find your lenders.

Begin Free Check

Impakt Claims and Car Claim Specialists are trading styles of The Claims Experts Ltd, a Claims Management Company (CMC) Authorised and regulated by the Financial Conduct Authority. PLEASE NOTE You do not have to use the services of a CMC and can make a claim directly to the provider yourself or through the Financial Ombudsman Service (FOS) for free. Our check is 100% free. If we identify a valid claim, we’ll present the results and may suggest submitting a claim on your behalf, but you are under no obligation to proceed. 

Regulatory Information: The FCA has issued, and continues to issue, important updates on vehicle finance mis-selling and the proposed redress scheme. The FCA is currently reviewing feedback on this issue and has paused the usual deadline for firms to provide final responses to certain complaints while it decides the best way forward. That pause is due to end on 31st May 2026, after which lenders will start responding to complaints. More information is due shortly. You can read the latest guidance on the FCA website:  https://www.fca.org.uk/consumers/car-finance-complaints

WHAT IS MIS-SELLING? WAS MY CAR FINANCE UNAFFORDABLE?

In short, Personal Contract Purchase (PCP) is effectively a personal loan. It lets drivers spread vehicle payments over time. For example, you can pay over two or three years instead of paying the full amount upfront. However, unlike a typical loan, you won’t pay off the full car value or automatically own it at the end. Ownership only transfers if you choose to make the final lump-sum balloon payment after the agreement ends. PCP is a complex financial product made up of a deposit, borrowed amount, and a final balloon payment. Because of this complexity, many drivers may have grounds for a car finance claim if key details weren’t clearly explained.

Begin Free Check

The Claims Process in 3 simple steps

Select

Select the lenders which you believe mis-sold you car finance

Check

We will verify whether you were mis-sold your car finance

Confirm

We will process your case and submit claims to your lenders for reimbursement of any funds due back to you

Trustpilot

Rated Excellent

4.5 out of 5
Based on 520+ verified reviews on Trustpilot
Trustpilot

Second time using them

“Outstanding service and frequent updates. Went above and beyond and helped recover money back from lenders.”

Jan R
26 Feb 2026
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Highly recommend

“Helpful, easy forms, and regular updates. They secured a balance adjustment that really helped me.”

Peter S
12 Feb 2026
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Great Company

“Kept me well informed from start to finish. Would definitely recommend.”

Michael B
22 Jul 2025
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Unbelievable Service

“Incredible result — a mis-sold credit card balance was wiped out. I’d never have known how to do it myself.”

Jack E
18 Jul 2025
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Team Was Brilliant

“Great at keeping me updated and always responded quickly. Thank you.”

Laura
08 Jul 2025
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Really Great Company

“Very informative and kept me updated on what was happening. I’d use again and recommend to friends and family”

Jackie K
04 Jul 2025