Mis-sold claims


Managing your claims, minimizing your stress!

  • Experienced case handlers managing every step of the process
  • Experienced in identifying cases where lender responses can be challenged
  • Proven ability in representing customer cases to the Financial Ombudsman Service where necessary

At Impakt Claims, we offer a professional service that assists individuals who have fallen victim to mis-selling practices by financial institutions or companies.

We help clients seek compensation for any financial losses or damages incurred due to the mis-selling of products or services, such as payday loans, guarantor, high cost loans, catalogues and credit cards.

Our dedicated customer service professionals work to gather evidence, evaluate the validity of claims, and negotiate with the relevant organizations to secure fair compensation.

By providing guidance and support throughout the entire claims process, we ensure that individuals receive the compensation they deserve and help them navigate complex procedures.


Mis-selling high-interest loans can occur when a lender neglects to conduct suitable affordability checks. This happens when the lender fails to ensure that a potential borrower can reasonably afford the repayments within the loan’s term. It can lead to a borrower receiving a loan that they can’t financially manage, which is not only detrimental to the individual but also against FCA regulations.

In simpler terms, when a lender doesn’t properly check if a customer can afford a loan, it can lead to big problems. They need to make sure that the loan repayments aren’t going to be too high for the customer’s income and expenses.

The Claims Experts Ltd (Trading as Impakt Claims) has been successfully representing customers for a number of years and is happy to discuss potential claims with you.

We Handle It All​

All you need to do is take 3 simple steps



Select the lenders which you believe mis-sold you finance



We will verify whether a claim can be made on your behalf



We will build a case and manage your claim to conclusion

Why choose us?

  • We act on your behalf to ensure you receive the correct amount of refund due to you
  • Guaranteed No Win – No Fee
  • Knowledgeable, caring and supportive claims-experienced staff to support your claim
  • Regular updates throughout the process
  • Hassle-free process – We do ALL of the work for you

Impakt Claims are an authorised and regulated claims management company. We have significant experienced in the claims sector and have managed to successfully recover millions of pounds for our customers. You do not need to use a Claims Management Company to recover your money and are well within your rights to claim yourself, however, Impakt Claims can leverage our expertise and experience to assess responses to claims. We are here to assist and ensure you have the best chance of recovering your lost funds.

You can claim with Impakt Claims by simply filling in our online claims form.

Yes! If we’re unsuccessful in recovering your funds, we simply do not charge a fee regardless of the level of work undertaken to assess and build your case. We also offer a 14-day cooling-off period if you change your mind after signing.


What Our Clients Say

We have helped thousands of people re-claim their money. Here’s what a few of them have said.

Great team, great service. Filled out the forms, great communication throughout, lender rejected the claim initially but Impakt took it further to the Financial Ombudsman who agreed with our case. Settled and paid, a nice bonus for the summer.
Matthew, June 2023
Didn’t really think I’d end up getting anything back when I first did my claim but in just 3 weeks I received an email telling me I’d been successful! A very pleasant surprise! Great company, quick and efficient!
Dukester, June 2023

Become the next satisfied Customer